TaskMap Tech Notes

TaskMap Tech Notes are downloadable PDF documents that contain solutions to problems that have occurred on more than one customer system. Most Tech Notes deal with issues related to TaskMap's interaction with various versions of Microsoft Windows and Visio.

  • License violation errors occur after activating your TaskMap license with Visio 2002, Visio 2003 or Visio 2007.

  • If the TaskMap toolbar doesn't appear even though you have a valid TaskMap license, refer to Attachment A in the document for your version of Visio: Visio 2002, Visio 2003 or Visio 2007.

  • The TaskMap templates do not appear on Visio's File/New menu or when you click the down arrow on the Visio New button.

  • The TaskMap License activation wizard fails to run, preventing you from displaying the locking code or activating your license, and you run TaskMap with Windows Vista

  • Hyperlinks in TaskMaps that you save as web pages don't work in Internet Explorer version 7 and you use TaskMap with Visio 2003. This problem was fixed by Microsoft in October 2007 in Visio 2003 Service Pack 3.

Frequently Asked Questions

Please visit our FAQ pages for answers to many new user questions.

Contact Harvard Computing Group

If you are experiencing a technical problem and can't find an answer in the Tech Notes or FAQs above, there are two ways to contact us:

For email support send details of your problem to TaskMap support

For telephone support call us at +1 978 800 4590 option 8

Installation and Activation Support

Download TaskMap activation and installation instructions here. These are useful for both customers and evaluators of TaskMap. Note that you will require Visio 2002 or Visio 2003 installed on your PC to use TaskMap. If you do not then visit our Evaluation Center to get your FREE 15-Day trial version now.

Note: We provide FREE TECHNICAL SUPPORT for all our evaluation clients so please do not hesitate to contact us if you are having any difficulties.

Training

Every TaskMap purchase includes free traning. You may register online or call us at +1 978 800 4590 option 8 to discuss your particular needs.

In addition to free product training, we also offer a variety of fee-based courses to help jumpstart your process capture, analysis and improvement projects.

Consulting Support

For support for you and your organization a TaskMap expert can be contracted either through our support packages or calling us to discuss your particular needs. Call us at 978 800 4590 x 102 or email Consulting sales.

Hours of Operation

TaskMap® help desk and consulting support is available from 9:00 AM US Eastern Time to 5:00 PM US Eastern Time.

Multi-user Support

We can also provide first level help desk support for organizations that want to use TaskMap extensively without further expanding their internal help desk. Contact us for details and pricing.