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Process Training Programs >> The Fundamentals of Process Mapping

The Fundamentals of Process Mapping

$199 PER ATTENDEE (Check Schedule and register)

  • Course Description & Details
  • Course Syllabus
  • Requirements & Certification


To provide the student with a comprehensive set of knowledge regarding the tools, format and methods used to create process maps that will be easy to create, read and understand.

This course will provide guidance for intended practitioners of Business Process Management, managers, and other interested parties looking to understand what BPM is and specifically Process Mapping.

Specific Goals (Outcomes)

  • Be able to document a process map that users will be able to understand easily
  • Create maps that meet the requirements of various audiences
  • Provide managers and supervisors with an understanding of how process maps are created and their specific value to the organization.


  • Online: 2 hours
  • On-site: 4 hours 

Course Structure

This course is offered in two formats: online and on-site. The online course is instructor led webinar. The on-site course is instructor led with practical exercises for certification. Courses are available to the public by signing up at www.harvardcomputing.com or www.taskmap.com in the training section of our web site.


  • Michael J. Cunningham
  • Scott A. Helmers


Segment 1: Introduction to Simplified Process Mapping Method.

Segment 2: What is process mapping? Definition of process mapping.

Segment 3: Where to use process mapping? Overview of areas where process mapping is used in organizations today. Efficiency, Governance, Quality and Change areas reviewed and discussed.

Segment 4: Complimentary information sources for processes and procedures. Narrative, step-by-step approaches. When and where to use them. Differences between processes and procedures. Introduction to visual processes. Introduction to the process map.

Example of step-by-step approach

Segment 5: Where to use process maps versus other approaches. Co-existing with other information sources. The benefits of the process map.

Segment 6: Shapes, their meaning and applications. Learning application of shapes to process maps. Limiting range of shapes in use and why.

Segment 7:  The flowchart and the swimlane. What they are and where to use them.

Segment 8: Building process maps. Best practices with examples.

Segment 9: Which tools to use and where. Hyperlinking, databases and desktop tools.

Segment 10: Review and Q&A



Textbook and Course Materials

Couse materials will be delivered online prior to the course. These include:

  • BPM 101 Fundamentals of Process Mapping workbook (PDF format)
  • Exercises and test materials for certification course.

Course requirements/prerequisites


Tools required

Internet access to courseware. Connectivity to browser with Cisco WebEx plug in.


Each participant of the online course will receive a Certificate for completion and participation in the course.

On-site students will be assessed through the course and receive a certification for Business Analyst if all 4 courses in the certification process are completed successfully. These include:

  • BPM 101 – Fundamentals of Process Mapping
  • BPM 102 – Process Discovery and Capture
  • BPM 201 – Process Analysis
  • BPM 201 – Process Improvement


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Fundamentals of Process Mapping
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