eTOM - Assurance

• eTOM
• Assurance
• Customer Relationship Management
• CRM - Support and Readiness
• Customer QoS-SLA Management
• Customer Interface Management
• Retention and Loyalty
• Marketing Fulfillment Response
• Bill Invoice Management
• Selling
• Bill Payments and Receivables Management
• Order Handling
• Bill Inquiry Handling
• Problem Handling
• Service Management and Operations
• SM and O Support and Readiness
• Service Configuration and Activation
• Service Problem Management
• Service Quality Management
• Service and Specific Instance Rating
• Resource Management and Operations
• RM and O Support and Readiness
• Resource Provisioning
• Resource Trouble Management
• Resource Performance Management
• Resource Data Collection and Distribution
• Supplier-Partner Relationship Management
• S PRM Support and Readiness
• S P Requisition Management
• S P Problem Reporting and Management
• S P Performance Management
• S P Settlements and Payments Management
• S P Interface Management