Background to Salesforce.com
Salesforce.com was founded in 1999 as a vendor of Customer Relationship Management (CRM) solutions. Salesforce.com delivers its solutions to businesses over the internet using the software as a service model. Salesforce.com's CRM solution is broken down into several applications: Sales, Service & Support, Partner Relationship Management, Marketing, Content, Ideas and Analytics. Salesforce.com external developers to create add-on applications that integrate into the main Salesforce application and are hosted on Salesforce.com's infrastructure.
The SalesForce.com TaskMap was created in order to assist with your own implementation of SalesForce.com. This TaskMap is broken down into four individuals processes:
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