M - Closure
© 2007 Harvard Computing Group. All Rights Reserved. NOTE: THIS... Incident resolved Incident resolved C I Initiator unsatisfied with resolution Initiator unsatisfied with resolution Initiator unsatisfied with resolution Update obtained Update obtained Update obtained L Category created or staff informed of correct category Category created or staff informed of correct category Category created or staff informed of correct category Closure category allocated as "no relevant category" Closure category allocated as "no relevant category" Closure category allocated as "no relevant category" Incident record lacking information Incident record lacking information Incident record lacking information Incident records passed to service desk team Incident records passed to service desk team Incident records passed to service desk team Incident record status updated Incident record status updated Incident record status updated Incident record closed Incident record closed Incident record closed Incident closure categorized Incident closure categorized Incident closure categorized Incident and resolution details recorded Incident and resolution details recorded Incident and resolution details recorded Service desk tool Service desk tool Service desk tool Initiator confirms that incident is resolved Initiator confirms that incident is resolved Initiator confirms that incident is resolved Incident resolved Incident resolved