E - Major Incident Determination
© 2007 Harvard Computing Group. All Rights Reserved. NOTE: THIS... D H Incident not considered Major Incident not considered Major Incident not considered Major F Major incident procedure invoked Major incident procedure invoked Major incident procedure invoked High priority incident with no matching error record High priority incident with no matching error record High priority incident with no matching error record Involved parties contacted Involved parties contacted Involved parties contacted Major incident procedure initiated Major incident procedure initiated Major incident procedure initiated Incident flagged to Incident Manager Incident flagged to Incident Manager Incident flagged to Incident Manager Scope and impact confirmed Scope and impact confirmed Scope and impact confirmed Resolver group notified Resolver group notified Resolver group notified Incident logged with high priority Incident logged with high priority Incident logged with high priority Service desk tool Service desk tool Service desk tool