D - No Known Resolution
© 2007 Harvard Computing Group. All Rights Reserved. NOTE: THIS... H Service request details recorded Service request details recorded Service request details recorded Problem Management notified Problem Management notified Problem Management notified Incident matches one or more precious incidents Incident matches one or more precious incidents Incident matches one or more precious incidents Service desk tool Service desk tool Service desk tool Initiator informed of incident status Initiator informed of incident status Initiator informed of incident status Service desk tool Service desk tool Service desk tool Known error without known resolution Known error without known resolution Known error without known resolution B