C - Service Desk Resolution
© 2007 Harvard Computing Group. All Rights Reserved. NOTE: THIS... B B Incident no longer linked to known error record Incident no longer linked to known error record Incident no longer linked to known error record Service desk tool Service desk tool Service desk tool Known fix fails Known fix fails Known fix fails M Workaround/solution resolves incident Workaround/solution resolves incident Workaround/solution resolves incident Service desk tool Service desk tool Service desk tool Configuration Manager advised Configuration Manager advised Configuration Manager advised Resolution details recorded Resolution details recorded Resolution details recorded Service desk tool Service desk tool Service desk tool Known error report database updated Known error report database updated Known error report database updated Service desk tool Service desk tool Service desk tool Symptoms matched to knowledge database Symptoms matched to knowledge database Symptoms matched to knowledge database Knowledge database Knowledge database Knowledge database Service desk tool Service desk tool Service desk tool Incident record linked to CMDB Incident record linked to CMDB Incident record linked to CMDB Service desk tool Service desk tool Service desk tool Incident has known resolution Incident has known resolution Incident has known resolution