B - Classification
© 2007 Harvard Computing Group. All Rights Reserved. NOTE: THIS... E A C Resolution known Resolution known Resolution known D Resolution not known Resolution not known Resolution not known High priority incident with no matching error record High priority incident with no matching error record High priority incident with no matching error record Service desk tool Service desk tool Service desk tool Incident priority set Incident priority set Incident priority set Service desk tool Service desk tool Service desk tool Guidelines to priority Guidelines to priority Guidelines to priority Incidents referenced to CMDB Incidents referenced to CMDB Incidents referenced to CMDB Service desk tool Service desk tool Service desk tool Diagnostic scripts run Diagnostic scripts run Diagnostic scripts run Diagnostic scripts Diagnostic scripts Diagnostic scripts Service desk tool Service desk tool Service desk tool Incident details obtained Incident details obtained Incident details obtained