A - Obtain Service Request Detail
© 2007 Harvard Computing Group. All Rights Reserved. NOTE: THIS... B Routine updates scheduled Routine updates scheduled Routine updates scheduled Service request received Service request received Service request received Service desk tool Service desk tool Service desk tool Original event reviewed Original event reviewed Original event reviewed Service desk tool Service desk tool Service desk tool Reference ID designated Reference ID designated Reference ID designated Service desk tool Service desk tool Service desk tool Initiator identity verified Initiator identity verified Initiator identity verified Service desk tool Service desk tool Service desk tool Basic service request details gathered Basic service request details gathered Basic service request details gathered Service desk tool Service desk tool Service desk tool New service request procedure created and approved New service request procedure created and approved New service request procedure created and approved New type of service request New type of service request New type of service request Service request type identified Service request type identified Service request type identified Service desk tool Service desk tool Service desk tool