ITIL incident management and resolution process

STEP ONE FREE		STEP TWO
Learn more about ITIL Incident Management processes		Start using the ITIL Incident Management and Resolution Best Practice Maps
The Incident Management seminar includes an overview of how existing ITIL and other best practices can be converted to online best process maps that everyone can understand. 8 Process maps are reviewed in detail along with the supporting best practice document from Microsoft used to create them. Sign up now.		Purchase the ITIL template and supporting documentation now
Processes covered in the seminar: Obtain Service Request Details, Classification, Service Desk Resolution, Investigation, Diagnosis, Troubleshooting, Resolution and Recover and Closure. Agenda: — Review of the various process and source information — How the ITIL TaskMap was created — Where to get more information about ITIL and best practices Presenter: Michael Cunningham will be your host for these special sessions on this topic. As CEO of Harvard Computing he has many years of experience in customer management processes and products. The model presented here is very similar to the one used by Harvard Computing for their Incident Management process for their software product TaskMap. Register Now		What is included: A complete set of linked TaskMap processes for the entire Incident Management and Resoluation activities including: Obtain Service Request Details, Classification, Service Desk Resolution, Investigation, Diagnosis, Troubleshooting, Resolution and Recover and Closure A electronic copy of the Microsoft Word Software Release Management best practices that the TaskMap was used to create. Fully hyperlinked TaskMap to allow web publishing of the existing processes. If you are not currently a TaskMap customer or evaluator, you can download your fully functional trial version here. Simply CLICK HERE to visit the product page for more details. For further information on this and other offerings from the TaskMap team, please contact us at: 1 978 800 4590 Option 7 or email us at support@taskmap.com

STEP ONE FREE

STEP TWO

Learn more about ITIL Incident Management processes

Start using the ITIL Incident Management and Resolution Best Practice Maps

The Incident Management seminar includes an overview of how existing ITIL and other best practices can be converted to online best process maps that everyone can understand.
8 Process maps are reviewed in detail along with the supporting best practice document from Microsoft used to create them. Sign up now.

Purchase the ITIL template and supporting documentation now

Processes covered in the seminar:

Obtain Service Request Details, Classification, Service Desk Resolution, Investigation, Diagnosis, Troubleshooting, Resolution and Recover and Closure.

Agenda:

— Review of the various process and source information
— How the ITIL TaskMap was created
— Where to get more information about ITIL and best practices

Presenter:

Michael Cunningham will be your host for these special sessions on this topic. As CEO of Harvard Computing he has many years of experience in customer management processes and products. The model presented here is very similar to the one used by Harvard Computing for their Incident Management process for their software product TaskMap.

Register Now

What is included:

A complete set of linked TaskMap processes for the entire Incident Management and Resoluation activities including:
Obtain Service Request Details, Classification, Service Desk Resolution, Investigation, Diagnosis, Troubleshooting, Resolution and Recover and Closure

A electronic copy of the Microsoft Word Software Release Management best practices that the TaskMap was used to create.

Fully hyperlinked TaskMap to allow web publishing of the existing processes.

If you are not currently a TaskMap customer or evaluator, you can download your fully functional trial version here. Simply CLICK HERE to visit the product page for more details.

For further information on this and other offerings from the TaskMap team, please contact us at:
1 978 800 4590 Option 7 or
email us at support@taskmap.com