H - Investigation
© 2011 Harvard Computing Group. All Rights Reserved. Not a major incident Not a major incident Not a major incident G Solution found Solution found Solution found E Incident record linked with error record Incident record linked with error record Incident record linked with error record Known error ID and details recorded Known error ID and details recorded Known error ID and details recorded J Integrated toolset Integrated toolset Integrated toolset Records associated with separate tools Records associated with separate tools Records associated with separate tools Records associated with integrated toolset Records associated with integrated toolset Records associated with integrated toolset Incident matches known errors Incident matches known errors Incident matches known errors Identical CIs compared to failed CIs Identical CIs compared to failed CIs Identical CIs compared to failed CIs Related CIs reconfigured Related CIs reconfigured Related CIs reconfigured Related CIs identified Related CIs identified Related CIs identified Details of affected CIs reviewed Details of affected CIs reviewed Details of affected CIs reviewed Facts gathered Facts gathered Facts gathered Incident details accessed Incident details accessed Incident details accessed I Initial support failed to resolve incident Initial support failed to resolve incident Initial support failed to resolve incident D