TaskMap: Processes Made Easy

PDFChange Managment DataSheet

PDFIncident Management and Resolution Data Sheet

PDFService Desk Managment DataSheet

PDFSoftware Release Managment Data Sheet

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ITIL® Best Practice Suite

ITIL Best Practice Suite including Software Release Management, Change Management, Incident Management and Service Desk

The ITIL Best Practice Suite is a great way to help jumpstart your ITIL® projects. Harvard Computing Group offers this package of ITIL Process TaskMaps® that covers all aspects of four critical processes. The Best Practice Maps are designed for you to use in either of two ways:

  1. To provide a starting point in the implementation of ITIL compatible Software Release Management based on Best Practices
  2. To deploy and modify these Best Practice Maps for internal organization deployment.

    Available for immediate download after purchase.

The package includes:

  1. A complete set of linked TaskMaps ready to use ITIL processes for: Software Release Management, Incident Management and Resolution, Service Desk and Change Management. Details of each of these maps can be reviewed by clicking on the above links for the individual content.
  2. An electronic copy of the Microsoft Word best practices documents that were used to create the TaskMaps. (Based on the MOF ITIL extensions)
  3. Fully hyperlinked TaskMaps to allow web publishing of the ITIL processes.
  4. The ITIL Best Practice Maps each contain:
    • ITIL dashboard: providing a high level view of each major process. Includes hyperlinks to each of the processes within the maps.
    • The Best Practice TaskMaps are available in Visio 2013, 2010, & 2007 format. In order to edit or modify the maps, a copy of TaskMap Professoinal is included. In addition, if you wish to distribute modified versions of your ITIL TaskMaps within your organization, please refer to the organization license below. (Consultants wishing to distribute ITIL maps to their clients should contact Harvard Computing Group at 978-800-4590 option 7 or sales@harvardcomputing.com.)
  5. A 2 hour online training session to review the ITIL Best Practice Map details.
  6. A single user license of TaskMap Professional Edition including web-based training and online help.
  7. A one year maintenance plan for TaskMap Professional Edition providing free upgrades and phone incident support.
  8. Organization license (for unlimited internal use with modification rights for all process maps included)

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Buy the ITIL Best Practice Process Suite License TMITILSUITE $6,950.00

Learn more about ITIL Processes with this short video explanation
Learn more about ITIL Processes with this short video explanation

ITIL Best Practice Suite