TaskMap: Processes Made Easy

View Process Mapping Templates
Try TaskMap Standard
Try TaskMap Professional

Downloads >> Process Mapping Templates >> Enhanced Telecom Operations Map Process

eTOM - Assurance

Background to eTOM

eTOM stands for Enhanced Telecom Operations Map. The Enhanced Telecom Operations Mapis an ongoing initiative developed by the TM Forum to deliver a business process framework for the telecommunications industry. The eTOM business process framework was developed to map out the processes involved at a enterprise level. TM Forum's eTOM (Enhanced Telecom Operations Map) serves as a blueprint for how a telecommunications company can integrate these processes in order to successfully compete through the implementation of a business process driven methodology.

The Enhanced Telecom Operations Map (eTOM) starts at the high level process view and then uses a hierarchical structure to breakdown each process according to where they exist within the enterprise. The eTOM business process framework is a tool used for process creation, process analysis, and process improvement.


Click on the image below to view the Process Map in HTML format

View the eTOM Process in HTML format

FREE download for the following formats:

  • TaskMap (Visio)
  • PDF
  • PowerPoint
  • TCE (Excel)

View the eTOM Process in HTML format