Downloads >> Process Mapping Templates >> Enhanced Telecom Operations Map Process >> Problem Handling

Enhanced Telecommunications Operations Map

Problem Handling

• Isolate Customer Problem - Identify the root cause of the customer problem.
  

• Create Customer Problem Report - Create a new customer problem report.
  

• Report Customer Problem - Monitor the status of customer problem reports, provide notifications of any changes and provide management reports.
  

• Track & Manage Customer Problem - Ensure that recovery activities are assigned, coordinated and tracked efficiently, and that escalation is invoked as required for any open customer problem reports in jeopardy.
  

• Correct & Recover Customer Problem - Restore the service to a normal operational state as efficiently as possible.
  

• Close Customer Problem Report - Ensure that a problem affecting the customer is solved

Learn More

• Download the eTOM (Enhanced Telecom Operations Map) Process Map
• To edit this map download a copy  of TaskMap
• See how the Map was Created

Click on the image below to view the Process Map in HTML format