Downloads >> Process Mapping Templates >> Enhanced Telecom Operations Map Process >> Customer Interface Management

Enhanced Telecommunications Operations Map

Customer Interface Management

• Manage Contact - Manage all contacts/requests between potential or existing customers and the enterprise.
  

• Manage Request (Including Self Service) - Manage all requests (inbound and outbound) made by potential and existing customers.
  

• Analyze & Report on Customer - Perform all necessary analysis on closed requests and on customer contacts and generate related reports.
  

• Mediate & Orchestrate Customer Interactions - Ensure that transaction message structure and interactions conform to agreed, externally defined standards used by the enterprise and its customers.

Learn More

• Download the eTOM (Enhanced Telecom Operations Map) Process Map
• To edit this map download a copy  of TaskMap
• See how the Map was Created

Click on the image below to view the Process Map in HTML format