Bill Inquiry Handling

Create Customer Bill Inquiry Report - Create a new customer bill inquiry report.
Assess Customer Bill Inquiry Report - Assess the bill inquiry report to determine the nature of the inquiry, and to determine whether the inquiry has arisen due to circumstances originating in other process areas.
Authorize Customer Bill Invoice Adjustment - Adjust the customer's bill invoice based on detailed assessment and/or policy.
Track & Monitor Customer Bill Inquiry Resolution - Efficiently assign, coordinate and track specific customer bill inquiry analysis, bill adjustments and ensuring that appropriate credits and/or other agreed adjustments are made available to the adjustments processes activities, and escalate any open customer bill inquiry.
Report Customer Bill Inquiry - Report on the customer's bill inquiry.
Close Customer Bill Inquiry Report - Close a customer bill inquiry report when the bill inquiry/complaint has been resolved.

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