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Process Training Programs >> Business Process Improvement

Business Process Improvement Training Course

Learn How to Improve your Existing Processes

$199 PER ATTENDEE (Check Schedule and register)

  • Course Description & Details
  • Course Syllabus
  • Requirements & Certification


To learn how to plan and deliver a process improvement program from a proven framework. Students will learn specifically how to run a process improvement workshop in the context of an overall framework comprising discovery, analysis and improvement.

Specific Goals (Outcomes)

  • Understand the purpose of Business Process Improvement
  • Learn a repeatable proven framework for BPI and organizational change based on improving processes
  • Be able to facilitate a BPI workshop
  • Learn to identify Business Support Materials required for implementing Future State processes


  • Online: 2 hours
  • On-site: 4 hours 

Course Structure

This course is offered in two formats: online and on-site. The online course is instructor led webinar. The on-site course is instructor led with practical exercises for certification. Courses are available to the public by signing up at www.harvardcomputing.com or www.taskmap.com in the training section of our website.


  • Michael J. Cunningham
  • Scott A. Helmers


Segment 1: Business Process Improvement (BPI) defined and key terms

Segment 2: BPI framework overview and project timeline examples

Segment 3: Planning and Preparation. Objectives, input and outputs, responsibilities.

Segment 4: Gathering business requirements and creating the business vision

Segment 5: Running a Business Process Improvement workshop. Key agenda items; consensus building, reviewing existing processes

Segment 6: Technology awareness. What it is and why it’s important.

Segment 7: Guidelines for setting and agreeing goals.

Segment 8: Identifying key performance indicators

Segment 9: Capturing the future state

Segment 10: Developing Business support materials

Segment 11: Managing the framework

Segment 10: Review and Q&A

Textbook and Course Materials

Couse materials will be delivered online prior to the online course instruction. These include:

  • BPM 202 Process Improvement (PDF format)
  • Exercises and test materials for certification course.

Course requirements/prerequisites


Tools required

Internet access to courseware. Connectivity to browser with Cisco WebEx plug in.


Each participant of the online course will receive a Certificate for completion and participation in the course.

On-site students will be assessed through the course and receive a certification for Business Analyst if all 4 courses in the certification process are completed successfully. These include:

  • BPM 101 – Fundamentals of Process Mapping
  • BPM 102 – Process Discovery and Capture
  • BPM 201 – Process Analysis
  • BPM 201 – Process Improvement

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Business Process Improvement training course

Buy Process Improvement
$199 PER ATTENDEE Register for the seminar