To identify areas in existing processes where opportunities exist for improvement in efficiency, reducing risk by meeting compliance requirements and increasing quality standards.
Specific Goals (Outcomes)
Learn how to analyze existing processes to identify areas where they can be incrementally improved from their current state in the following areas:
Support management goals and objectives in Business Process Management
Online: 2 hours
On-site: 4 hours
This course is offered in two formats: online and on-site. The online course is instructor led webinar. The on-site course is instructor led with practical exercises for certification. Courses are available to the public by signing up at www.harvardcomputing.com or www.taskmap.com in the training section of our web site.
Michael J. Cunningham
Scott A. Helmers
Segment 1: The reasons why we analyze processes.
Segment 2: What needs to be analyzed.
Segment 3: Best practices for a successful analysis of existing or new processes.
Segment 4: Objectives and goals; How they affect the analysis process.
Segment 5: Overview of the “four pass system” Comprehension, Efficiency, Governance and Quality.
Segment 6: Using the Lens Metaphor for effective analysis.
Segment 7: Comprehension working model and exercise.
Segment 8: Efficiency working model and exercise.
Segment 9: Quality working model and exercise.
Segment 10: Governance analysis. Working model and examples.
Segment 11: Risks and controls. Categories and how to apply them to analysis of project.
Segment 10: Review and Q&A
Textbook and Course Materials
Couse materials will be delivered online prior to the online course instruction. These include:
BPM 201 Process Analysis (PDF format)
Exercises and test materials for certification course.
Internet access to courseware. Connectivity to browser with Cisco WebEx plug in.
Each participant of the online course will receive a Certificate for completion and participation in the course.
On-site students will be assessed through the course and receive a certification for Business Analyst if all 4 courses in the certification process are completed successfully. These include:
BPM 101 – Fundamentals of Process Mapping
BPM 102 – Process Discovery and Capture
BPM 201 – Process Analysis
BPM 201 – Process Improvement
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